COVID-19 Accelerates the Shift to Digital

Our Validation Services are also busy preparing for the post-COVID-19 world and what that will mean in terms of clients shifting their QA needs. On the delivery side, the practice is expecting that client acceptance for home working and distributed agile will increase. This will drive usage of cloud computing, collaboration tools, and virtual desktops, along with increased telecom connectivity.

The pandemic will accelerate the shift in IT budgets to digital, particularly in retail, government services, and healthcare, the latter with renewed spending in health systems, telemedicine, collecting health data, and clinical trials (resulting from increased drug discovery activity). The demand for UX testing will grow alongside the growth in digital projects. We also anticipates a continued acceleration of digital learning adoption that will create further testing opportunities across applications and IT infrastructures.

QA Becomes Less Internally Focused and More Digital

NelsonHall expects that the role of testing will become less focused on internal transformation (e.g. test process standardization and TCoE setup) and become more integrated within digital transformation programs, where testing is part of the required services.

Currently, clients are continuing to focus on the immediate imperative of business continuity. NelsonHall expects that, in a post-COVID-19 world, clients will make strategic decisions, including accelerating their cost savings programs, driving offshore adoption and distributed agile, and also renegotiating their existing multi-year managed testing services contracts. In parallel, they will redirect some of their savings to the digital-led QA activities.

In this new world, enterprises will need a QA partner that offers both onshore advisory capabilities to shift their QA spending to change-the-business, and further offshoring and automation to reduce their run-the-business spending.